Orders placed before 3pm EST Monday-Friday ship the same day.  Orders placed on Saturdays before noon EST ship same day. Orders placed after noon EST on Saturday are shipped out Monday. We do not ship on Sundays. You’ll receive a tracking number via email as soon as your package is on the way.

Most ground shipping orders arrive within 2-4 business days but estimated arrival dates are displayed at checkout.

If you need your order sooner, we offer expedited shipping options at checkout.

If you’ve placed an order, and need to edit/change the shipping address, you can do so within the first hour from your confirmation page.

For further assistance, please visit our Support Center at the footer of our homepage and a member of our team will get back to you shortly.

Once an order leaves our warehouse, the carrier is responsible for delivery updates and transit. If your tracking has not updated for 3 or more business days, please let us know and we can assist with next steps.

Claims & responsibility:

• Shipping costs for your order are paid directly to UPS.
• Muse Hair Pro is not liable for refunding shipping costs due to delayed, lost, or stolen packages.
• Please note that UPS claims do not cover the full value of the package. 

Shipping Protection:

• If shipping protection was purchased at checkout and your package is lost or stolen, we will handle the claim on your behalf and resolve the issue promptly.
• If shipping protection was not purchased, we can still assist by submitting a claim with UPS, but replacement or reimbursement is not guaranteed and will be subject to the carrier’s claim outcome. 

If your tracking appears stalled and your shipping was expedited or you believe your package may be lost, please reach out to our Support Team at the footer of our homepage with your order number, and we’ll be happy to help guide you through the process.

Muse HairPro ships anywhere inside the USA.

Once your order has been shipped you will receive a tracking number in your email.

+ We do not offer any exchanges.

+ We offer returns within 30 days of purchase.  (Hair must be in its original & unopened packaging with all tags and binding in tact.)

+ Any hair that has been tampered with can not be returned or refunded.

+ Muse HairPro does not refund or replace any hair that has any discoloration due to sunscreen or water activities.  It is up to the stylist to educate their clients using our Care Guidelines.

+ You are responsible for the cost of the return shipping label. The return shipping label fee will be deducted from your refund.

CLICK HERE FOR INSTRUCTIONS

Once your return has arrived, we will inspect the hair and notify you of the status of your refund.  If your return is approved, please allow 5-7 business days for the credit to show on your account.  If the return is not approved, the hair will be shipped back to you.

If you would like to create your own return label please send returns to:

Muse HairPro

58757 Vandyke Road

P.O. Box 350

Washington Mi, 48094

Our wefts are 10 inches wide.

18 inches weigh 15 grams per weft.

22 inches weigh 20 grams per weft.

Muse HairPro sells by the half pack.  18 inch half pack contains 4 wefts.

22 inch half pack contains 3 wefts.

No. With the exception of our Invisible Clip-Ins, Muse HairPro is only available to approved stylists.  Pricing is also hidden from the public.

You can view our Care Guide here.

Muse HairPro Extensions last up to 9 months with proper care and maintenance.

Our hair is silicone free which means it can be dyed but we recommend only going a shade or 2 darker. We do not recommend lightening or perming any extensions.

A general rule of thumb is:

+Thickness Only= 1 row
+Thickness & length= 2 rows
+Length on someone with super thick hair or hair that is above collar bone length with blunt ends= 3 rows

WHEN ADDING LENGTH:

+Adding length on someone with extremlely fine thin hair/ scalp visible: 2-3 wefts on (1 row) 2 rows will show on someone with a lot of scalp visible)
+Adding length on people with fine & thin hair= 3-4 wefts per row/ MAX 4 wefts per row (1-2 rows)
+Adding length on people with normal/average hair density: Typically need 4-5 wefts per row (2 rows)
+Adding length on people with super thick hair & blunt ends: Typically 6 wefts on the top 2 rows and 2 wefts in the nape (3 rows)

ADDING THICKNESS ONLY:

Majority of the time to add thickness you only need 1 row.

Analyze the clients natural hair density. This will help you determine how many wefts per row to add. NEVER ADD MORE WEIGHT THAN THE CLIENT NATURALLY HAS. This will pull out their natural hair if the weight of the weftsis too heavy for their natural hair to hold.

+Adding thickness on someone with extremlely fine thin hair/ scalp visible: 2-3 wefts on 1 row
+Adding thickness on someone with fine & thin hair density: 3-4 wefts on 1 row
+Adding thickness on someone with normal/average hair density: 4 wefts on 1 row
+Adding thickness on someone with thicker than average hair: 5-6 wefts on 1 row

Micro-Wefts are best for:

+Someone who washes their hair often or works out often and sweats because the seams WILL NOT SWELL from moisture.
+They are also good for someone with a sensitive/itchy scalp since there is no irritating mustache.
+Someone who is an aggesive brusher that constantly needs new wefts due to damage at the seams.
+Someone who is having issues with bulky corners or too many wefts meeting at the corners causing irritation. Micro-wefts can be cut at any point with zero shedding so this makes is easy to customize the size of your wefts based on your clients head size.

Hand-Tied wefts are best for:

+Someone who likes to go more than 7 weeks between re-installs since they don't "buckle" as soon as micro-wefts do. The flexibility of Micro-wefts makes them "buckle" at the seams after around 7 weeks of growth.

* Disclaimer: Every client and situtation is unique. This is just a general guide to help you. Always use your best judgement when deciding how to approach any extension service on your guests.